Privacy Policy

Who we are

Kona Inn Restaurant operates this website. You can reach us at Kona Inn Restaurant, 75-5744 Aliʻi Drive, Kailua-Kona, HI 96740. Phone (808) 329-4455. Email [email protected].

Information we collect

We collect information in two ways:

• Information you give us: When you use our contact form, we collect your first and last name, email address, and any phone number, inquiry type, or message you choose to provide. This is sent to us by email and is not stored in a website database.
• Information collected automatically: With your consent, our analytics provider records standard, aggregated usage data such as pages viewed, approximate (city-level) location, device and browser type, and referring links. Your IP address is used momentarily to prevent contact-form spam and is not stored with your message.

How we use information

We use the information we collect to:

• Respond to your inquiries, reservation questions, large-party and private-event requests, and messages.
• Understand how visitors use the site so we can improve its content and performance.
• Protect the site against spam, abuse, and security threats.

Cookies and analytics

We use Google Analytics 4 to understand site usage. Analytics cookies are disabled by default and load only after you accept them through our cookie banner. You can decline or change your choice at any time. See our Cookie Policy for the specific cookies used and how to manage them.

We do not run advertising, ad personalization, or cross-site tracking on this site.

Third-party services we link to

Some features send you to trusted third parties that operate under their own privacy policies. When you reserve a table you are taken to OpenTable; when you buy or check the balance of a gift card you are taken to Toast; our map and directions use Google Maps; and our social links go to Instagram and Facebook. We do not control and are not responsible for how those services handle your information.

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share limited information only with service providers who help us operate the site, under agreements that restrict their use of it:

• Our email delivery provider (SendGrid), to transmit contact-form messages to us.
• Google Analytics, to provide aggregated usage measurement when you have consented.
• Law enforcement or others when required by law or to protect our rights and safety.

Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request access to or deletion or correction of that information, and to opt out of any sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. We will not discriminate against you for exercising these rights.

To exercise any of these rights, email us at [email protected] or call (808) 329-4455. We will verify your request and respond within the timeframes required by law.

Do Not Track (CalOPPA)

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no industry standard for DNT, our site does not respond differently to DNT signals; however, analytics cookies remain off until you affirmatively accept them, which achieves a similar result.

Visitors in the European Economic Area and United Kingdom (GDPR)

If you access the site from the EEA or UK, we process personal data on the following legal bases: your consent (for analytics cookies), and our legitimate interest in responding to your inquiries and securing the site. You have the right to access, correct, delete, restrict, or object to processing of your personal data, and to withdraw consent at any time. Data may be processed in the United States; we rely on appropriate safeguards for such transfers. To exercise these rights, contact us using the details above.

Data retention

Contact-form emails are retained only as long as needed to handle your request and for our ordinary business records. Aggregated analytics data is retained according to our analytics provider's standard retention settings.

Children's privacy

This site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children.

Security

We use reasonable technical and organizational measures to protect information, including encrypted (HTTPS) connections and rate limiting on our forms. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date below reflects the most recent revision.

Contact us

If you have questions about this Privacy Policy or our data practices, contact Kona Inn Restaurant, 75-5744 Aliʻi Drive, Kailua-Kona, HI 96740. Phone (808) 329-4455. Email [email protected].